One-tap question types
Stars, smileys, NPS, scales, choice, yes/no and text — the fastest inputs on a reception kiosk, with a live preview as you build.
For private clinics, dental groups, aesthetics & therapy practices
Patient feedback & surveys for clinics.
Collect feedback on the visit — by reception kiosk, QR, link or email — ask a smart follow-up only after a low score, and route unhappy responses to your team straight away. About the service experience, not clinical care.
What patient feedback software is
Patient feedback software is how a clinic hears what patients really thought of the visit — the reception, the wait, the communication. MedTechAI collects it in a tap by kiosk, QR, link or email, asks a follow-up only after a low score, and sends unhappy responses to your team straight away — so you fix problems fast, not read about them online.
- Stars, smileys or NPS — one tap.
- Smart follow-up only after a low score.
- Unhappy responses routed to a human.
- Kiosk, QR, link or email — one survey.
Service-experience feedback only · not clinical care · no review filtering or gating · UK GDPR-aware.
One-tap feedback
Ask the right question — only when it matters.
Stars, smileys or NPS in a tap — the fastest input on a reception kiosk. Add a follow-up that appears only after a low score, so you learn what to fix without making everyone fill in a form. Skipped questions are never stored.
How was your visit today?Service experience
Tap a face to see what happens next
Only if score is lowWhat could we improve?
Tell us what went wrong…
This goes straight to your team.Thanks for your feedback!That’s it — one tap, done.
- Star rating
- Smileys
- NPS (0–10)
- Scale & choice
- Short & long text
- Conditional follow-ups
Service recovery
Catch the unhappy visit — before it’s a public review.
A low score shouldn’t sit in a spreadsheet. The moment a patient rates poorly, the response reaches your team — so you can put it right while it still matters, instead of reading about it online a week later.
- Low scores flagged the instant they land
- Routed to a person, not an inbox nobody checks
- Every response tracked by question and channel
We help you listen and fix — we don’t filter, gate or hide feedback. Surveys ask about the service experience, not clinical care.
What you get
Honest feedback — and a fast way to act on it.
Smart follow-ups
Ask “what could we improve?” only after a low score. The follow-up appears the instant it’s relevant, and skipped answers are never stored.
Service recovery
Low scores reach your team the moment they land, so you can put things right before they become a public review. We never filter, gate or hide feedback.
Reception kiosks
Turn any tablet into a self-serve feedback station. Swap or restyle the survey from your desk and every tablet updates within a minute — you never touch the device.
QR, link & website widget
Share a link or QR, or drop a floating button, popup or slide-up widget on your site — the widget waits politely between prompts.
Email invitations
Send a tracked invite from any patient profile, or invite automatically a set number of days after a visit.
Per-question analytics
Distributions, averages, NPS and trends — by question and by channel, so you see what’s working, not just an average. Export to CSV anytime.
Themed & full-screen
Five themes or your own colours and logo; a classic card for email links or a full-screen, one-question-per-screen layout for kiosks.
One workspace
Feedback lives with the CRM and booking — invite from a patient profile and keep every response in one place.
Every channel
One survey, everywhere your patients are.
Collect feedback on a reception tablet, a QR on the receipt, a link in an email, or a widget on your site — the same survey, with every response tagged by where it came from. The kiosk is the clever bit: swap or restyle the survey from your desk and every tablet updates within a minute — you never touch the device again.
- Kiosks that run themselvesRegister a tablet, assign a survey, done. Re-points in 60 seconds.
- Polite by defaultThe website widget waits 90 days after a submit, 7 after a dismiss.
- Source-tagged analyticsSee whether the kiosk, widget, email or link drives feedback.
Is it the right fit?
Where this patient feedback tool fits.
Best fit for
Private clinics, dental groups, aesthetics and therapy practices that want honest feedback on the patient experience — by kiosk, QR, link or email — and a fast way to act on unhappy responses.
Not ideal for
Teams looking to filter, gate or suppress negative reviews, or to collect clinical-outcome data — this is open, service-experience feedback, and it never steers patients to review sites by score.
Key modules
Survey buildersmart follow-upsservice recoveryreception kiosksQR/link/widgetemail invitationsper-question analyticsCSV export
Next step
Book a demo, or start with a reception kiosk and a QR link and add analytics.
Who it's for
Built for how your clinic listens.
01Private GP & specialist clinics
Ask patients how the visit went on a reception kiosk, and act on anything that fell short.
02Dental groups
Collect feedback across one or several practices and see it by site, question and channel.
03Aesthetics clinics
Post-treatment smiley surveys by QR or kiosk, with a follow-up only when it’s needed.
04Therapy & allied health
Quiet, one-tap feedback on the experience, routed to a human when it matters.
Compliance: MedTechAI’s feedback surveys ask about the service experience — reception, waiting and communication — not clinical care, symptoms or outcomes. Unhappy responses are routed to your team so you can act on them; we do not filter, gate, hide or suppress feedback, and we do not steer patients to public review sites based on their score. It does not provide diagnosis or medical advice. Patient data is handled in line with UK GDPR, with access controls and support for access and deletion requests.
FAQ
Questions, answered.
What is patient feedback software?
Patient feedback software lets a clinic collect feedback on the visit — such as reception, waiting and communication — by kiosk, QR code, link or email, and see it broken down by question and channel. MedTechAI adds smart follow-ups and routes unhappy responses to your team, so you can act on them quickly. It covers the service experience only, not clinical care.
Does it collect clinical information?
No. Surveys ask about the service experience — reception, waiting, communication and the overall visit — not symptoms, treatment or clinical outcomes. It supports admin and patient communication only, and does not provide diagnosis or medical advice.
Can we ask a follow-up only after a low score?
Yes. Any question can be shown only when an earlier answer matches — for example, “what could we improve?” appears only after a low rating. The follow-up shows the instant the trigger is chosen, is skipped otherwise, and answers to skipped questions are never stored.
What happens to negative feedback?
It reaches your team straight away, so you can put things right before it becomes a public review — that’s service recovery. We never filter, hide or suppress negative feedback; the point is to help you listen and fix, not to bury problems.
Do you help us get more Google reviews or hide bad ones?
No — and we’d advise against it. Filtering feedback by sentiment (“review gating”) is against Google’s and Trustpilot’s policies and UK rules on misleading reviews, and it’s especially inappropriate in healthcare. MedTechAI helps you collect honest feedback and act on it; it does not steer patients to review sites based on their score, and it does not hide negative feedback.
How do patients give feedback?
However suits them: a self-serve tablet at reception, a QR code on a receipt or leaflet, a link in an email or text, or a small widget on your website. It’s the same survey across every channel, and each response is tagged with where it came from.
How is patient data handled?
Feedback and any contact details are personal data, processed only to support the survey and your response to it, kept private with access controls, and handled in line with UK GDPR — including support for access and deletion requests. You control what is asked and captured.
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