Answers from your information.
Add the information and FAQs you want the assistant to use.
For private clinics, dental groups, aesthetics & therapy practices
AI receptionist for clinics that answers & routes, 24/7.
Give every patient an instant, helpful reply — day or night, in their language, by chat or voice. MedTechAI answers routine enquiries, captures appointment requests straight into your CRM, and hands anything clinical to your team — a human always in the loop.
24/7·Voice + chat·Any language·Human review
What an AI receptionist for clinics is
An AI receptionist for clinics is a virtual front desk that answers common patient questions, captures appointment requests and routes anything clinical to your team — so patients get an instant reply and staff stay focused on care.
- Web, chat, phone & message — answered 24/7
- Replies in the patient's language, by text or voice
- Every enquiry captured & logged in your CRM
- Anything clinical or sensitive goes to your team
Admin & patient communication only — no diagnosis, clinical triage or medical advice.
Inside the platform
Better answers. Easier follow-up.
See how your team manages knowledge, conversations and enquiries.
Know when to step in.
Review conversations and continue with the full context.
Keep enquiries moving.
See enquiry activity and what needs a follow-up.
What it does
A front desk that never clocks off.
24/7 AI front desk
Answers common patient questions instantly — opening hours, services, location, pricing and preparation — from information you approve.
Any language, automatically
Detects the patient's language and replies in it, and your team can read any conversation with live translate.
Voice, not just text
Patients can simply talk to the receptionist — real-time AI voice conversations, built from the same approved knowledge and rules.
Answers from your facts
A knowledge base of your approved FAQs and documents powers every reply — the AI answers from your clinic's information, not the open internet.
Proactive greetings
Welcome new visitors, offer help on key pages or catch patients leaving the booking page — with rules per page, time on site and visitor type.
Requests straight into your CRM
Appointment requests and shared contact details become CRM records automatically, with the full transcript attached — UK GDPR-aware, with access controls.
Safe escalation & takeover
Anything clinical, urgent or sensitive goes to your team — and staff can take over any live conversation in one click, with the AI briefing them first.
Visitor intelligence
See who is on your site right now — pages viewed, first or returning visit, city and source — with priority flags for enquiries that need attention.
Reception insights
A live funnel from conversation to booking request, plus sources, busiest hours and AI-vs-human handling — a practical view of your front desk.
How it works
From patient message to the right hands.
Patient
Do you have evening appointments this week?
MedTechAI
Yes — Tuesday and Thursday until 8pm. Want me to check availability?
Intent: booking · qualified✦ Human review
IllustrativeStep 1 of 4
ServiceConsultation
Preferred dateTue 20 May
09:3010:0011:1514:00
Booked Pending Overdue
IllustrativeStep 2 of 4
Sarah M.Skin consultQualified
James K.Check-upBooked
Aisha R.WhiteningNew
Tom B.Recall dueFollow-up
IllustrativeStep 3 of 4
6-month checkdue this weekReminded
Hygiene recall12 patientsScheduled
Reactivationlapsed patientsSending
Recalls prepared
72%
IllustrativeStep 4 of 4
Humans stay in control
AI answers. Your team decides.
Every conversation is visible to your staff in one live view — with a one-click takeover and an instant AI summary, so a person can step in at exactly the right moment.
- One-click takeover — a person replies mid-conversation, and can hand back to the AI just as easily.
- AI brief before you jump in — a three-line summary of the conversation, journey and intent.
- Escalation rules — clinical, urgent or sensitive topics always go to your team, never to the AI.
- A safe fallback — when the assistant isn’t sure, it says so and hands over. It never guesses.
- Everything reviewable — full transcripts of every AI conversation, with live translate for any language.
Admin & communication only · no diagnosis · no clinical triage · no medical advice
The brain
The newest AI models — your choice.
Quality first: the receptionist runs on the latest generations from OpenAI, Anthropic and Google — you pick the model, and every answer is grounded in your clinic’s approved information.
- Latest models from OpenAI, Anthropic (Claude) and Google (Gemini) — switch any time, with recommended presets.
- Answers come from your approved knowledge base — FAQs and uploaded documents — not the open internet.
- Hard guardrails: core behaviour rules, an escalation policy and a safe fallback when it isn’t sure.
- Test before patients see it — a private playground to chat with your configured assistant.
- It learns your voice — optionally fine-tune on your own best conversations.
- Transparent AI spend — per-model, per-feature usage with a monthly cap.
Prove it works
From conversations to booking requests — measured.
The receptionist isn’t a black box. A live funnel shows how chats become contacts and booking requests, and where every enquiry came from.
- A funnel for every chat — conversations → engaged → contact shared → booking request.
- Where patients come from — search, direct or social, and which pages start conversations.
- When they ask — busiest hours and days, including everything that arrives out of hours.
- AI vs human handled — see exactly how much reception load the assistant absorbs.
- Daily digest & export — a morning email summary, with full reports exportable.
In your clinic
Answering patients, around the clock.
Routine questions handled instantly; anything clinical or sensitive escalated straight to your team.
Is it the right fit?
Where an AI receptionist fits.
Best fit for
Private clinics, dental groups, aesthetics and therapy practices that want a 24/7 AI front desk to answer enquiries, capture appointment requests and route to staff.
Not ideal for
Clinics wanting AI to diagnose, clinically triage or replace trained reception and clinical staff — MedTechAI does not do this.
What it handles
Common questionsappointment requestsrouting and escalationreminders and callbacksenquiry logging in your CRM
Next step
Book a demo, or start with the front-desk assistant and expand into reminders and CRM.
Who it's for
Built for how your reception really runs.
01Private GP & specialist clinics
Answer enquiries and capture consultation requests 24/7, escalating anything clinical to your team.
02Dental groups
Handle routine questions and appointment requests across one or several practices without tying up reception.
03Aesthetics clinics
Reply to treatment enquiries instantly and route consultation requests to staff, with private records.
04Therapy & allied health
Capture booking requests and callbacks so no enquiry is missed, while clinicians stay focused on sessions.
Compliance: MedTechAI's AI receptionist supports clinic admin and patient communication only — answering common questions, capturing appointment requests and routing to your team. It does not diagnose, triage clinically or provide medical advice; anything clinical or sensitive is escalated to staff, and a human always reviews AI-handled conversations. Patient data is handled in line with UK GDPR, with access controls and support for access and deletion requests.
FAQ
Questions, answered.
What is an AI receptionist for clinics?
An AI receptionist for clinics is a virtual front desk that answers common patient questions, captures appointment requests and routes or escalates enquiries to your team — by web, chat, phone or message, 24/7. It handles routine reception work so patients get a fast reply and your staff stay focused on care.
What will the AI receptionist not do, and how does escalation work?
It will not diagnose, clinically triage or give medical advice. It answers general and admin questions and captures appointment requests from information you approve. Anything clinical, urgent or sensitive is escalated straight to your staff — you decide which topics must always be handed over — and a human reviews AI-handled conversations.
What happens when the AI does not know the answer?
It says so and falls back safely: a configurable fallback message plus escalation rules hand the conversation to your team, or invite the patient to continue by WhatsApp or phone. It never guesses, and it never gives medical advice.
Can our team take over a live conversation?
Yes. Staff see every conversation in one live view and can take over from the AI in one click, with a short AI-written brief for instant context. They can hand back to the AI just as easily, and every conversation stays reviewable.
Which AI models power it?
The latest generations from OpenAI, Anthropic (Claude) and Google (Gemini) — you choose the model, with recommended presets. Every answer is grounded in your approved clinic information rather than the open internet, and you can test the assistant in a private playground before patients see it.
Does it speak other languages?
Yes. It detects the patient's language automatically and replies in it, by text or voice. Your team can read any conversation with live translate, so multilingual enquiries never wait for a translator.
How much does it cost, and how do I see it?
Pricing depends on your clinic size and how you use it, so we scope it on a quick call. The fastest way to see fit is to book a demo, or message us on WhatsApp with your questions.
Will it work with our phones, website and booking system?
Yes — the AI receptionist is built to sit alongside the channels and tools you already use, from your website and chat to your booking flow. Tell us your current setup when you book a demo and we will confirm how it fits.
Does it replace our reception team?
No. It supports your reception team by handling routine enquiries and out-of-hours cover, then handing patients to staff for anything that needs a person. Your team stays in control and reviews AI-handled conversations.
How is patient data handled?
Patient details are processed to support communication and appointment admin, kept private with access controls, and handled in line with UK GDPR. You control what is captured and can honour access and deletion requests.
Explore the platform