AI patient assistant
Answers common treatment enquiries, qualifies intent and routes consultation-ready patients to booking or staff — 24/7, with human review and no medical advice.
Patient enquiries · Clinic CRM
Aesthetic clinic CRM from first enquiry to next appointment.
Give your reception team one place for patient enquiries, contact history and follow-ups. See who needs a reply and who is responsible for the next step.
- Capture every enquiryForms, chat and AI-assisted enquiry capture.
- Keep the enquiry contextContacts, conversations and previous enquiries together.
- Make the next step clearNamed owners, due dates and clear follow-ups.
Browser-based. Nothing to install.
Your patient enquiry pipeline
From first contact to the next stepNew enquiry
AMAlex M.Website form
Interested inConsultation
Reply todayIn progress
JCJamie C.Chat enquiry
Interested inFirst visit
Follow-up plannedConfirmed
MEMara E.Existing patient
Interested inFollow-up
Next step agreedReply to Alex’s enquiryMaya S. · Today, 14:30
AM
Alex M.New enquiry
- alex@example.com
- Source
- Website form
- Owner
- Maya S.
- Interested in
- Consultation
The original enquiry
“Could you share more information and availability for next week?”
AI-assisted summary
Prepare a personal reply
Alex is asking about next week. Check the enquiry details, confirm availability and prepare a reply for your team to review.
See the CRM in action
Watch the CRM leads workspace in this 68-second product walkthrough.
1:08
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What an aesthetic clinic CRM is
An aesthetic clinic CRM is the system an aesthetics practice uses to capture consultation enquiries, book appointments, record patient preferences and treatment interest, and manage repeat-care follow-ups in one place. MedTechAI adds an AI patient assistant, medical-style compliant patient records, retention and analytics, working alongside your existing clinical and practice systems. It supports admin and patient communication only and does not provide diagnosis or medical advice.
What you can run
One workspace for your whole aesthetics clinic.
Consultation booking
Turn qualified enquiries into booked consultations and treatments, with clear availability and staff-assisted scheduling.
Patient CRM & records
Every enquiry, preference, treatment interest and next action in one pipeline, with medical-style compliant records — UK GDPR-aware, with access controls.
Follow-up & recall
Surface patients due for a top-up, review or course session, run reminder and reactivation workflows, and keep repeat-care opportunities visible.
Team scheduling
Coordinate reception, practitioners and treatment rooms around the patient calendar in one practical daily view.
Clinic analytics
See enquiry sources, consultation conversion, treatment volume and repeat-care signals — a practical growth view for owners.
How it works
From first enquiry to repeat-care follow-up.
Patient
Do you have evening appointments this week?
MedTechAI
Yes — Tuesday and Thursday until 8pm. Want me to check availability?
Intent: booking · qualified✦ Human review
IllustrativeStep 1 of 4
ServiceConsultation
Preferred dateTue 20 May
09:3010:0011:1514:00
Booked Pending Overdue
IllustrativeStep 2 of 4
Sarah M.Skin consultQualified
James K.Check-upBooked
Aisha R.WhiteningNew
Tom B.Recall dueFollow-up
IllustrativeStep 3 of 4
6-month checkdue this weekReminded
Hygiene recall12 patientsScheduled
Reactivationlapsed patientsSending
Recalls prepared
72%
IllustrativeStep 4 of 4
In your clinic
From consultation to repeat care.
Treatment interest, consent and recall — kept private, access-controlled and UK GDPR-aware.
Is it the right fit?
Where this aesthetic clinic CRM fits.
Best fit for
Aesthetics, skin and cosmetic clinics that want AI-assisted enquiries, consultation booking, compliant patient records and follow-up alongside the tools they already run.
Not ideal for
Teams needing a full clinical EHR / charting system or a complete practice-management replacement.
Key modules
AI patient assistantconsultation bookingpatient CRM & recordsfollow-up & recallteam schedulingclinic analytics
Next step
Book a demo, or start with one module (AI assistant or consultation booking) and expand.
Who it's for
Built for how aesthetics clinics actually run.
01
Injectable & skin clinics
Capture enquiries, book consultations and keep treatment preferences organised across services.
02
Multi-site aesthetics groups
Manage bookings, patient records and follow-up across one or several locations.
03
Medical aesthetics & cosmetic
Handle consultation enquiries and repeat treatments with compliant, private, medical-style records.
04
Laser & skin therapy
Coordinate treatment courses, reminders and reactivation without adding reception admin.
Compliance: MedTechAI supports clinic admin and patient communication only. It does not diagnose, triage clinically or provide medical advice, and a human always reviews AI-handled conversations. Patient data — including special-category health information and consent — is handled in line with UK GDPR, with access controls and support for access and deletion requests.
FAQ
Questions, answered.
What is an aesthetic clinic CRM?
An aesthetic clinic CRM is the system an aesthetics practice uses to capture consultation enquiries, book appointments, record patient preferences and treatment interest, and manage repeat-care follow-ups in one place. MedTechAI adds an AI patient assistant, medical-style compliant patient records, retention and analytics, working alongside your existing clinical and practice systems.
Does it replace my clinical system or practice management software?
No. MedTechAI is a patient-communication, booking, CRM and follow-up layer that works alongside your existing clinical and practice systems. You keep your clinical records where they are and gain a connected workspace for enquiries, appointments and repeat care.
Why does an aesthetics clinic need medical-style, compliant patient records?
Aesthetics clinics handle sensitive information — health background, consent, before-and-after notes and treatment preferences — which can be special-category data under UK GDPR. Medical-style records keep this private with access controls, capture consent clearly, and support access and deletion requests, so repeat-care follow-up stays compliant. MedTechAI supports this admin and does not provide clinical diagnosis or advice.
How much does it cost, and how do I see it?
Pricing depends on your clinic size and which modules you use, so we scope it on a quick call. The fastest way to see fit is to book a demo, or message us on WhatsApp with your questions.
Can it handle bookings and follow-up for repeat treatments?
Yes. Consultation enquiries move into booking or staff-assisted scheduling, and repeat-care workflows surface patients due for a top-up, review or course session — with reminders and reactivation. It is booking and follow-up admin, not clinical scheduling of the treatment itself.
Does MedTechAI give medical advice or diagnose patients?
No. It supports clinic admin and patient communication only — enquiries, booking, CRM and follow-up. It does not diagnose, triage clinically or provide medical advice, and a human always reviews AI-handled conversations.
How is patient data handled?
Patient details are processed to support communication and appointment admin, kept private with access controls, and handled in line with UK GDPR. You control what is captured and can honour access and deletion requests.
Explore the platform
Connect every part of the patient journey.
Consent for aesthetic proceduresGuide · consent for cosmetic proceduresHealthcare CRM softwareEvery enquiry and next action in one pipelineClinic booking systemCapture and confirm appointmentsPatient follow-up automationReminders, recalls and reactivationClinic softwareThe full AI workspace for clinics